Interpreter Overview

Using Interpreter

Interpreter provides live voice interpretation and records for conversations where an agent and customer speak different languages.

Start an interpretation session

1. Select Interpreter → Live Interpretation.
2. Choose the session data type.
3. Set the agent and customer languages.
4. Choose a single-screen or multi-monitor layout.
5. Select a shared microphone or separate microphones.
6. Test the microphone and select Start session.

During a session

Review the original and translated messages during the session. Check the recording status, elapsed time, and credits at the bottom of the screen. When the session ends, select End & Save.

Records

Records shows the date, languages, duration, credits, and transcript of saved sessions. You may also link a customer contact or generate an AI Summary when available.

Some data types, such as medical or secure conversations, may restrict AI summaries. Choose the data type carefully before starting a session.