Interpreter User Guide
Synolink Interpreter User Guide
Section titled “Synolink Interpreter User Guide”Use Interpreter to configure live interpretation sessions, manage microphone input, view translated conversations, and review saved session records.
1. Start a New Interpretation Session
Section titled “1. Start a New Interpretation Session”Open Live interpretation from the Interpreter menu.
On the New interpretation session page, configure the session before starting. Some settings cannot be changed after the session begins.
Select the Data Type
Section titled “Select the Data Type”- Business: For general enquiries, bookings, pricing, and other non-clinical conversations. AI Summary is available.
- Medical & Secure: For clinical conversations and patient-related information. AI Summary is unavailable.
Set the Languages
Section titled “Set the Languages”Select the spoken and translated languages for the Agent and Customer 1.
You can add Customer 2 when a third participant is required. The translated language is set to the other participant’s language by default.
2. Choose the Session Layout
Section titled “2. Choose the Session Layout”Single Screen
Section titled “Single Screen”Use one display, one microphone, and one agent workspace.
Multi Monitor
Section titled “Multi Monitor”Select Multi-monitor when using more than one display.
When this option is selected, an additional Screen tab is added. You can use the extra screen to display the transcript and customer panel on another monitor.
3. Set Up Microphones
Section titled “3. Set Up Microphones”Choose the microphone arrangement for the session.
- Shared (1 mic): Both speakers use the same microphone. This is suitable for face-to-face conversations at one workstation.
- Separate (per participant): Assign a different microphone to each participant. This is useful for multi-monitor or split-workstation setups.
Select the microphone and click Test before starting. Confirm that the audio level indicator responds while someone speaks.
Click Start session when setup is complete.
4. Conduct a Live Session
Section titled “4. Conduct a Live Session”During the session, the main workspace displays the conversation, including the original speech and translated text.
The customer information panel is shown on the right side of the screen.
Use the pause button when the conversation needs to be temporarily stopped. Select End & Save to finish and save the session.
5. Audio Inactivity
Section titled “5. Audio Inactivity”Interpreter monitors microphone activity using the audio input decibel level.
If no voice input is detected for a certain period, the session may stop or end automatically.
Before and during a session, make sure that:
- The correct microphone is selected.
- Microphone permission is allowed.
- The audio level indicator responds to speech.
- The microphone remains connected and active.
6. Review Saved Sessions
Section titled “6. Review Saved Sessions”Open Records from the Interpreter sidebar to view completed interpretation sessions.
The Records page provides a searchable and filterable list of saved sessions. Select a record to view its session summary, transcript, session details, and customer information.
Records provides the saved-session list and a detailed record view.
