Messaging Studio Overview

Using Messaging Studio

Messaging Studio is used to create WhatsApp message templates, send messages to multiple customers, and manage automation.

Approved message templates are currently required for WhatsApp workflows that use templates. LINE and WeChat are not managed through the WhatsApp template creation process.

Overview

Overview shows the current status of Templates, Broadcast, and Automation.

Create a WhatsApp template

1. Select Messaging Studio → Template.
2. Select the WABA, template category, name, and language.
3. Optionally add text, an image, video, or document to the Header.
4. Write the Body and add variables with sample values.
5. Optionally add a Footer and buttons.
6. Review the message in the Preview panel.
7. Select Save and submit to request review.

Do not enter real customer personal information in variable samples. Templates are subject to the review and approval policies of the external channel.

Use Broadcast

Broadcast sends a message to multiple customers immediately or at a scheduled time.

1. Select the channel and an approved WhatsApp template.
2. Review recipients and variable values.
3. Run a small test first.
4. Send or schedule the Broadcast.
5. Review delivery results and failure reasons.

WhatsApp Broadcast may require an approved template. Channel-specific fees and sending limits may apply.

LINE and WeChat messages

LINE and WeChat are not managed from the WhatsApp template creation screen. Reply through Inbox or use a separate sending feature according to each channel’s policies and supported capabilities.