Templates

Templates lets you create and submit pre-approved message templates for WhatsApp Broadcasts and customer messages.

Template functionality currently supports WhatsApp only.

Create a template

Select **Messaging Studio → Templates**.
Select **Create WhatsApp template**.
Enter the WABA, template name, category, and language.
Select the variable type.
Configure the Header, Body, Footer, and buttons as needed.
Review how the message will appear in the Preview panel.
Select **Save and submit** to request a review.

Basic information

**WABA**: The WhatsApp Business Account to use
**Template name**: A name used to identify the template
**Template**: The template category
**Language**: The message language
**Variable type**: The format used for Header and Body variables

Header is optional. You can add text, an image, a video, or a document. Supported Header types may vary according to channel policies.

When a Header includes variables, enter sample values for the review process.

Body

Body is the main message area. Write the content that will be sent to customers and add variables where needed.

Enter a sample value for every variable. Do not use real customer personal information in samples.

Use variable names consistently throughout the template. Descriptive names such as `customer_name` and `appointment_date` are recommended.

Footer is optional. Enter fixed text to display at the bottom of the message. Variables cannot be used in the Footer.

Buttons

Buttons are optional. You can add actions such as Quick Reply, Website, or Call Phone. Button types and limits may be subject to WhatsApp policies.

Preview and submission

Use the Preview panel to check how the Header, Body, Footer, and buttons will appear in the final message. Review the content and sample values, then select **Save and submit**.

After submission, the external channel may approve, reject, or request changes to the template. A template cannot be used in Broadcast until it is approved.