Contacts Overview
이 콘텐츠는 아직 번역되지 않았습니다.
Using Contacts
Section titled “Using Contacts”Contacts lists customers who have sent messages through connected channels.
Find a contact
Section titled “Find a contact”- Select Contacts from the left navigation.
- Choose
All,WhatsApp,LINE, orWeChat. - Search by customer name or contact number.
- Select the eye icon to open the details.
Manage customer information
Section titled “Manage customer information”From the customer details view, you can edit the name and manage:
- Connected channels
- Customer tags
- Internal notes
- Block status
- Previous conversations
Using tags and notes
Section titled “Using tags and notes”Use short, consistent tag names for search and classification, such as VIP, Awaiting Booking, or Follow-up.
Use notes for internal information that should not be shown to the customer. Record personal or sensitive information only when required by your organization’s privacy policy.