Broadcast
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Broadcast
Section titled “Broadcast”Broadcast lets you send a message to multiple customers through a connected messaging channel immediately or at a scheduled time.
Create a Broadcast
Section titled “Create a Broadcast”- Select Messaging Studio → Broadcast.
- Select the channel you want to use.
- Enter the Broadcast name and channel account information.
- Write a message or select a template.
- Select the audience.
- Choose whether to send now or schedule the Broadcast.
- Review the preview and selected audience, then select Send / Schedule.
Basic information
Section titled “Basic information”The Broadcast name may be generated automatically when left blank. Depending on the channel, you may need to select an Official Account, WABA, sender number, or account region.
Compose the message
Section titled “Compose the message”WhatsApp Broadcast uses an approved Meta template. Enter customer-specific values for the template Header and Body variables, then review the final content in the preview.
When the 24-hour window after the customer’s last message has expired, free-form messages cannot be sent. Only approved templates can be used.
LINE Broadcast allows you to configure a message type and content such as text, images, video, audio, or files. Review the preview and selected audience before sending.
For WeChat Broadcast, select the WeChat Official Account and account region before composing the message. Check the monthly sending limit for the channel, as messages over the limit may not be delivered.
Audience
Section titled “Audience”You can select recipients from:
- All contacts or followers
- Contact List
- Segment
- Direct input
Always confirm that the selected audience is correct before sending.
Delivery settings
Section titled “Delivery settings”- Send now: Send immediately
- Schedule: Select a date, time, and timezone for delivery
The scheduled time may be shown based on the workspace timezone.
Before sending
Section titled “Before sending”- Confirm that the channel account is connected and healthy.
- Confirm that the selected audience is correct.
- Check the message preview.
- For WhatsApp, confirm the template approval status and variable values.
- Run a small test Broadcast before sending to the full audience.