Interpreter Overview
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Using Interpreter
Interpreter provides live voice interpretation and records for conversations where an agent and customer speak different languages.
Start an interpretation session
- Select Interpreter → Live Interpretation.
- Choose the session data type.
- Set the agent and customer languages.
- Choose a single-screen or multi-monitor layout.
- Select a shared microphone or separate microphones.
- Test the microphone and select Start session.
During a session
Review the original and translated messages during the session. Check the recording status, elapsed time, and credits at the bottom of the screen. When the session ends, select End & Save.
Records
Records shows the date, languages, duration, credits, and transcript of saved sessions. You may also link a customer contact or generate an AI Summary when available.
Some data types, such as medical or secure conversations, may restrict AI summaries. Choose the data type carefully before starting a session.